Product Terms and Conditions
Product Terms & Conditions V2.0 April 2009
1. DEFINITIONS
1. In these
Terms unless inconsistent with the context the following definitions will
apply;
The
Company shall mean Twisted
Fish Limited and also where the context so permits any sub-contractor of the
said Company.
Goods shall mean the article or thing or any
of them described in the order form.
The Client
shall mean the
person, firm or company with whom any contract to sell Goods is made by the
Company whether directly or indirectly through an agent or factor who is acting
for or instructed by any such firm or company, or whose actions are
subsequently to the contract ratified by the actual Client.
Terms shall mean these terms and conditions
as varied from time to time.
2. PRICES
2.1 The price
payable for Goods shall unless otherwise stated by the Company in writing and
agreed on its behalf be the formal quotation of the Company. Unless otherwise
agreed to in writing all quotations expire 30 days after the date of quotation.
2.2 All
prices are ex-factory. The Company will on request arrange delivery at the
Client’s expense.
2.3 All
prices are exclusive of Value Added Tax which will be charged at the
appropriate rate for the time being.
3.
ADDITIONAL COSTS
3. The Client
agrees to pay for any loss or extra cost incurred by the Company through the
Client’s instructions or lack of instructions, or through failure or delay in
taking delivery, or through any act or default on the part of the Client, its
servants, agents or employees.
4. TERMS
OF PAYMENT
4.1 Payment
shall be in accordance with the standard terms of payment of the Company in the
United Kingdom applicable from time to time and will unless otherwise stated be
due within 30 days from despatch of Goods.
4.2 If the
Goods are delivered in instalments the Company shall be entitled to invoice
each instalment as and when delivery thereof has been made and payment shall be
due in respect of each instalment where delivery has been made notwithstanding
non-delivery of other instalments or other default on the part of the Company.
4.3 If upon
the terms applicable to an order the price shall be payable by instalments or
if the Client has agreed to take specified quantities of Goods at specified
times a default by the Client in the payment of any due instalment(s) or the
failure to arrange and give delivery instructions in respect of any quantity of
Goods outstanding shall cause the whole of the balance of the price to become
due forthwith.
4.4 The price
of the Goods shall be due in full to the Company in accordance with the terms
of the contract. The Client shall not be entitled to exercise any set-off, lien
or any other similar right of claim.
4.5 The time
for payment shall be of the essence of the contract.
4.6 Without
prejudice to any other rights it may have the Company is entitled to charge
interest on all overdue payments at the rate of 2% per month above the base
lending rate of Lloyds Bank plc, such interest to run from the date of invoice
notwithstanding 4.1 above.
5.
DELIVERY
5.1 The
period for delivery shall be the period within which the Goods are intended to
be available for despatch by the Company and shall be calculated from the time
of the receipt by the Company of the Client’s order or from the receipt of all
necessary information to enable the Company to acquire the Goods and the Client
shall take delivery of Goods within that period.
5.2 All times
or dates given for delivery of the Goods are given in good faith but without
any responsibility on the part of the Company. Time for delivery shall not be
of the essence of any contract nor shall the Company be under any liability for
delay whether or not beyond the Company’s reasonable control.
5.3 No
liability for non-delivery partial loss or damage to the Goods occurring prior
to delivery or for any claim that the Goods are not in accordance with the
contract will attach to the Company:
5.3.1 unless a fully particularised claim is notified in writing
by the Client to the Company within seven days of the Company’s notification to
the Client that the Goods are ready for delivery.
5.3.2 if the Client has signed for the Goods to the extent of the
number of packages signed for.
5.3.3 unless the Client shall have thoroughly examined every
consignment as soon as practicable following delivery.
5.3.4 the Client shall have made its claim within the period of
seven days of delivery.
5.3.5 if the seal has been broken on any software package forming
part of the Goods unless the claim relates to the ineffectiveness of the
software.
5.3.6 if in the case of Goods lawfully returned the return of the
Goods is not accompanied by all related manuals and documentation in pristine
condition.
5.3.7 if in the case of Goods lawfully returned the return of the
Goods is not in the same packaging as that in which the Goods were delivered or
if that is not possible then secure damage resistant packing suitable for the
Goods.
5.4 In the
event of a valid claim against the Company for non-delivery partial loss damage
or non-compliance with the contract due to the acts or omissions of the Company
the Company may at its option replace the Goods at its expense but in that
event shall not be under any further or other liability to any person in
connection with such non-delivery partial loss damage or non-compliance.
5.5 If the
Client shall fail to give notice in accordance with condition 5.4 above the
Goods shall be deemed to be in all respects in accordance with the contract and
the Client shall be bound to accept and pay for the same accordingly.
5.6 If for
any reason the Client is unable to accept delivery of the Goods at the time
when the Goods are due and ready for delivery the Company may at its sole
discretion without prejudice to its other rights store the Goods at the risk
and cost of the Client and take all reasonable steps to safeguard and insure
them at the cost of the Client provided that the Client shall be immediately
informed thereof.
5.7 Where a quantity of Goods are sold to the Client the
Company shall have the right to make delivery by instalments of such quantities
and at such intervals as it may reasonably think fit where there is no express provision
as to instalments in the contract.
5.8 Where the Goods are for delivery by instalments any
defects in any instalment shall not be grounds for cancellation of the
remainder of the instalments and the Client shall be bound to accept delivery
thereof.
5.9 Where there is a delay in the delivery of the Goods due
to difficulty in obtaining supplies (including supplies on acceptable terms)
the Company shall have the right to propose a variation of the contract by
substituting another product of a similar specification to the Goods. The
Client may within 14 days of notification of such proposal decline to accept
the substituted product in which event the contract between the Company and the
Client will absolutely determine with no financial consequences with regard to
the Goods the subject of the proposed variation.
5.10 Where Goods are released to the Client on loan for
evaluation purposes the Client shall:
5.10.1 take all reasonable and
proper care of the Goods.
5.10.2 return the Goods prior to
the expiry of the evaluation period or upon demand by the Company (whichever
shall be the sooner) in a properly packed and secured manner utilising the same
packing materials and procedures as apply to the original delivery.
5.10.3 pay the full invoice price immediately
upon the expiry of the evaluation period in respect of any Goods subject to
evaluation which have not been received back by the Company within the
evaluation period.
5.11 The Company reserves the right to impose a re-stocking
fee where the Company waives its entitlement to refuse to accept a return of
Goods or where the Company waives its entitlement to refuse to cancel a Client's order, for example, where the Goods have been expressly brought in for the
Client.
6. INSTALLATION
6.1 If installation by the Company is included in the
purchase price acceptance shall occur at the installation site when the Company
demonstrates that the applicable diagnostic or verification programmes work
properly or the Goods are otherwise demonstrated to be in normal operating
condition. If installation is scheduled or delayed by the Client for more than
21 days after delivery the Client shall be deemed to have accepted the Goods on
the twenty-first day from the date of delivery. For the avoidance of doubt
acceptance shall not be delayed by the carrying out of the Client’s test
procedures (if any) unless otherwise expressly agreed in writing.
6.2 If installation by the Company is not included in the
purchase price acceptance by the Client shall be deemed to have taken place on
the fourteenth day from the date of collection or delivery as the case may be
unless the Client demonstrates to the Company within that period that the Goods
do not perform the Company’s established text procedures or programmes.
7. PASSING OF TITLE AND RISK
7.1 The Goods shall remain the property of the Company until
all payments due under the contract for the Goods have been made in full and
unconditionally and the Client shall keep the Goods separate and identifiable
from all other Goods in its possession as bailee for
the Company.
7.2 In the event of failure to pay the price in accordance
with the contractual obligations the Company shall have power to resell the
Goods after reasonable notice such power being additional to (and not in
substitution for) any other power of sale arising by operation of law or
implication or otherwise.
7.3 Subject to condition 5.6 risk
shall pass on delivery.
8. CONDITIONS AND WARRANTIES
8.1 Every description or specification of the Goods is given
in good faith based on information received from the manufacturer of the Goods
but any conditions or warranties expressed or implied that the Goods shall
correspond with such description or specification are hereby expressly negated
and the use of any such description or specification shall not constitute a
sale by description.
8.2 Any conditions or warranties (whether express or implied
by statute common law or arising from conduct or previous course of dealing or
trade custom or usage) as to the quality or fitness of the Goods for any
particular purpose even if that purpose is made known expressly or by
implication to the Company are hereby expressly negated.
8.3 In the case of Goods not of the Company’s manufacture,
the Company will pass onto the Client any benefits obtainable under any
warranty given by the Company’s supplier, provided that the Goods have been
accepted and paid for.
9. SOFTWARE
9.1 The Client hereby acknowledges that all proprietary
rights of whatever description in the software supplied and forming part of the
Goods shall at all times and for all purposes be and remain vested in the
software owner whose identity the Company will reveal to the Client on demand.
9.2 The Client acknowledges that it is its sole
responsibility to comply with all terms and conditions of licence relating to
such software and the Client will indemnify the Company against any loss of any
description arising from the Client’s use of such software.
9.3 The Company will pass to the Client the benefit of the
Company’s rights as Client of the software to the extent possible.
10. DEFAULT OR INSOLVENCY OF CLIENT
10. If the Client shall fail to accept the Goods or any
instalments or part instalment thereof or shall fail to pay any sum due to the
Company at the proper time or make default in or commit any breach of any other
obligation or if any distress or execution shall be levied on the Client’s
property or assets, or if the Client shall make or offer to make any
arrangement or composition with his creditors or commit any act of bankruptcy
or if any bankruptcy petition be presented against him or (if the Client is a
company) if any resolution or petition to wind up such a company shall be
passed or presented or if a receiver or administrator of the whole or any part
of such company’s undertaking property or assets shall be appointed the Company
in its discretion and without prejudice to any other right or claim may by
notice in writing determine wholly or in part any and every contract between
the Company and the Client or may (without prejudice to the Company’s rights
subsequently to determine the contract for the same cause should it so decide)
by notice in writing suspend further deliveries of Goods until all defaults by
the Client be remedied.
11. LIMITATION OF LIABILITY
11. The liability of the Company to the Client for any loss
or damage of whatsoever nature and howsoever caused shall be limited to and in
no circumstances shall exceed the price of the Goods. The Company shall not be
liable for any consequential loss.
12. REPRESENTATIONS
12. No statement description information warranty condition
or recommendation contained in any catalogue price list advertisement or
communication made verbally by any of the agents or employees of the Company
shall be construed to enlarge vary or override in any way any of these
conditions.
13. ENTIRE AGREEMENT
13. These Terms reflect the entire understanding of the
parties as to the matters referred to herein and take precedence over any terms
and conditions or agreements or any other contract issued by the Client to the
Company. Variation of these Terms shall only be binding on the Company if in
writing under the hand of a director or other duly authorised senior employee
of the Company.
14. ALTERNATIVE DISPUTE RESOLUTION
14. If a dispute arises between the Company and the Client
the parties hereto agree first to use their respective best endeavours in good
faith to settle the dispute by mediation before having recourse to arbitration
litigation or some other dispute resolution procedure. A party claiming that a
dispute has arisen must give written notice to the other party specifying the
nature of the dispute. On receipt of such notice the parties must within seven
(7) days of receipt convene a meeting between their respective Chief Executive
Officers (or nominated deputy) and the other relevant members of management to
attempt to resolve the dispute. If the dispute is not
resolved within seven (7) days or within such further period as the parties
agree, then the dispute is to be referred to a mediation provider
appointed by the parties and in default of agreement by the President for the
time being of the Law Society.
15. FORCE MAJEURE
15. The Company shall be entitled to delay or cancel
delivery or to reduce the amount delivered if it is prevented from or hindered
in or delayed in manufacturing obtaining or delivery the Goods by normal route
or means of delivery through any circumstances beyond its control including but
not limited to strikes, lock-outs, accidents, war, fire, reduction in or
unavailability of power at manufacturing plant, breakdown of plant or
machinery, or shortage or unavailability of raw materials from normal sources
of supply.
16. OBVIOUS ERRORS
16. In the event that the contract (including any tender
document) for the sale of the Goods contains any obvious error the contract
shall be varied to reflect the true intention of the parties.
17. WAIVER
17. No neglect forbearance indulgence of or giving of extra
time by the Company in obtaining payment or enforcing the Terms strictly or at
all shall in any way affect the liability of the Client.
18. SEVERABILITY
18. If any provision of this Agreement shall be held to be
invalid, illegal or unenforceable, then both parties shall be relieved of all
rights and obligations arising under such provision but only to the extent that
such provision is invalid, illegal or unenforceable and such provision shall be
modified to the extent necessary to make it valid, legal and enforceable whilst
preserving the intent of the parties. All other provisions of this Agreement
shall be regarded as fully valid and enforceable unless otherwise proved.
19. JURISDICTION
19. The purchase of the Goods by the Client and all matters
rights and liabilities relating thereto shall in all respects be governed by
the laws of and subject to the exclusive jurisdiction of the Courts of England
and