Fixed Price IT Support

Overview

Take control of your IT with one of our simple fixed price IT support packages. For a single cost per month we will provide unlimited support to your business via telephone, email and remotely through the web. It's as simple as that. No complicated vouchers, no pre-paid hours and no incident limits.

We have two options to choose from - a cost effective Remote package and a Fully Managed package that even includes on site visits for complete peace of mind.

Business Benefits

With a fixed price IT support package you and your employees can concentrate on what you do best - running your business - and let us take care of what we do best - which is keeping your IT running smoothly!

And our unique online support system means that you can keep an eye on your IT issues and service.

Service Details

Services Basic Fully Managed

Initial one-off network audit

Half day, on site audit to get you up to scratch (per 16 machines)

 FREE FREE

Unlimited telephone, email and web support

Support by telephone, email and online Mon-Fri 8:30am-5:30pm

Unlimited remote desktop support

We remotely access your network to fix 90% of issues straight away

Unlimited network management changes

From setting up new users to adding email distribution groups

Online Incident/Request Tracking

Check up on us at any time of the day or night!

IT Incident Reports

Run your own summary reports on your IT

Allocated Account Manager

Who knows you, your business and your IT as if it were their own

Pre-sales technical advice on hardware and software

Vendor independent advice on new IT purchases

Hardware asset management

Online management and preventative maintenance of all IT assets

Warranty case and 3rd party mediation

We’ll deal with any warranty claims and your ISP (even BT!)

Reactive on site support

We'll happily go on site when required for no extra cost.

On site replacement hardware installation

Any replacement hardware or peripherals configured and installed

Quarterly half day site visits

Regular housekeeping visits for preventative maintenance

IT strategy review meeting

Keeping your IT and your business aligned with a regular review

 Bi-annual

24hr out-of-hours emergency support

When you need late night/weekend help to meet that deadline!

 £105/hr £105/hr

What next?

Give us a call on 0845 450 7448 or complete our contact form and we'll arrange to visit you and carry out a free, no-obligation audit of your current IT setup. Then we'll send you a brief report with any recommendations and a proposal for ongoing support that suits your needs.