We’ve done our homework and know that there are one or two other companies providing IT support to SME’s in the London area. We could go on for hours about protocols and reverse DNS lookups to try and convince you of our technical abilities (no really we could) and if you want to know or have a specific concern then please don't hesitate to contact us for information. What you do want to know is why you should you choose us for your IT support so we’ll cut to the chase.
Every single one of our engineers is officially certified in a range of IT skills with a basic minimum of Microsoft Certification but their most important skill is to be able to communicate with users at all levels in plain English.
ControlEvery issue or request that you raise with us is carefully recorded and tracked in our completely unique online management system. Available 24 hours a day and accessible by you or your authorised staff it insures that you are able to keep tabs on the history and status of every request.
We can offer tailored cost options from completely fixed price contracts to totally ad hoc pay as you go fee structures – whatever you prefer. Our “No hidden costs” promise ensures that if you don’t know about it in advance, we can’t charge for it.
Unlike many IT support companies we didn’t come down in the last shower. Established in 1997 we have over 10 years experience in supporting small businesses from single users up to £500 million pound companies with 100’s of users. Over that time we have encountered most IT issues and requests so you can relax, confident that we have the depth and breadth of experience to take everything in our stride.
We provide you with a set of agreed service levels at the start of the relationship and give you the tools you need to monitor those service levels. But our commitment to excellence goes far beyond standard service level minimums.
Our business is based around customer satisfaction and as such we monitor satisfaction through feedback. In fact our engineers are incentivised according to customer satisfaction - not sales targets - so we won't be happy until you are. But don't take our word for it, see what our customers say.
Give us a call on 0845 450 7448 or complete our contact form and we'll arrange to visit you and carry out a free, no-obligation audit of your current IT setup. Then we'll send you a brief report with any recommendations and a proposal for ongoing support that suits your needs.