• slidebg1
    HELLO, WE'RE TWISTED FISH
    WELCOME TO THE ERA OF INSTANT IT SUPPORT
    ON DEMAND MANAGED IT SERVICES FOR YOUR BUSINESS

Our Vision And Mission

We are an IT Support services business. We exist to provide customers with instant on demand IT support, a service no other IT company does or can offer.

Our vision is to revolutionise how IT services are delivered to customers.

Our mission is to provide always on, instant IT support. No waiting and no fuss.

World class instant IT support

The only IT company where customers do not wait for IT support. Simply call us and you are answered within 3 rings by a technical engineer who will help you, there and then. No waiting, no fuss.

Infrastructure upgrades

We are experts in helping you get the most from your current infrastructure however, when you need to upgrade, our professional and trained procurement team can support you every step of the way, maximising investment value.

Virtual desktop & hosting

Whether you need some simple online backup or a large scale virtual environment we can easily and cost effectively help create the right solution for your business. Virtual Desktop can save you thousands, contact us now for more information.

WE ARE LEADERS IN SERVICE DELIVERY

We are the leaders in our field. Demonstrably no other IT business out there matches our service. Please challenge us on this

PURE CUSTOMER FOCUS

Our staff are actively focused and engaged daily in how happy our customers are and we measure this every day. Call us now for more information

WORLD CLASS SUPPORT AND TECHNOLOGY

We bring world class support and technology to all of our customers. Instant support used to be reserved for major institutions. Now we bring enterprise technology and world class support to businesses regardless of size

Twisted Fish

escalation guarantee

Technical Support Request

When a technical support request is received it is instantly assigned a priority.
The priority decides where the ticket goes, 1st, 2nd or 3rd line support.

All tickets regardless of priority get SupportNOW™

Our Services

Total Support 8.0

  • World class, instant, on demand IT support for all your users
  • Unlimited phone, online, email and on site support for a low fixed monthly fee
  • 86% of IT issues fixed on the first call within minutes
  • Technical account management, no sales people
  • Managed security and cyber essentials to keep you compliant
  • Issue resolution begins on the first call – no waiting, no call logging and no queuing

IT Manager Support

  • World class, instant, on demand IT support for your in-house IT team and your users
  • Unlimited phone, online, email and on site support for a low fixed monthly fee
  • An escalation path for those hard to solve IT issues
  • Take pressure off when you are busy working on other issues/projects
  • Managed security and cyber essentials to keep you compliant
  • Issue resolution begins on the first call – no waiting, no call logging and no queuing

Infrastructure Upgrades

  • We're a Microsoft Gold partner which means we're best placed to carry out any infrastructure upgrades you may need
  • Migrating over to Microsoft Office 365 for email and office suite applications is a simple and highly cost effective process
  • Work anywhere, anytime, on any device. Office 365 is ready when you are.
  • We are experts in server upgrades and secure data centre hosting of servers and applications
  • We provide cost effective high quality internet connections whatever your situation or location
  • All backed by our SupportNOW™ Guarantee

Our Partners

We partner with the very best the IT industry has to offer so whether you have software or hardware requirements you are in the right place.

  • Microsoft
  • Cisco
  • Microsoft
  • HP
  • Dell
  • VMWare
  • Cyber Essentials

Our Clients

Contact Us

    HEAD OFFICE

  • Cobden House, Park Lane, Richmond-Upon-Thames, London TW9 2RA
  • View on Google Maps

    NORTH OFFICE

  • Radial Park, Stoke on Trent, Staffordshire ST4 4GU